About

Why Pharma Logistics?

Founded in 1996 by Michael Zaccaro, Pharma Logistics is a pharmaceutical returns company dedicated to client-focused service. Our mission is to make the returns process as easy as possible for our clients. Our superior service has earned the trust of a broad range of clients, including hospital pharmacies, the VA Health System, Department of Defense, independent pharmacies, pharmacy chains and physicians’ offices.

VALUE

We built our business and value on: Compliance Return on Investment Technology Service

VISION

Return $10B back into the healthcare supply chain by 2025.

PURPOSE

Help our clients maintain compliance and improve cash flow through pharmaceutical returns while making a positive impact on the environment and reducing risk to the public.

At Pharma Logistics we focus solely on pharmaceutical reverse distribution. Whether you need to get your credits more quickly, are looking for a convenient way to ship your expired drugs, or would like more visibility into your returned products, Pharma Logistics delivers. Our Rapid Credit, Onsite, and Box and Ship services ensure hospital and pharmacy organizations can optimize inventory and supply chain, remain compliant, and boost their return on investment.

JUDGEMENT

We never want to do something just because its the way things have always been done.

COMMUNICATION

We believe there is no such thing as over-communication. Staying connected with one another helps us stay focused on the big picture.

IMPACT

We believe in working hard and going the extra mile. Excellence is our top priority and we seek opportunities for improvement in everything we do.

INNOVATION

We are ever evolving. We encourage and embrace new ideas. We learn from past experiences and use those insights to continually improve.

HONESTY

We value openness and honesty because that's what we believe all strong relationships are founded on.

ACCOUNTABILITY

To us, accountability means following through on commitments made. We believe it’s a quality that’s essential to success.

COURAGE

We believe in taking smart risks, thinking outside the box to assist our customers. We question actions inconsistent with our values.

CURIOSITY

We are broadly knowledgeable about business technology and the reverse distribution industry; we seek to understand our customers’ needs.

PASSION

We inspire others with our thirst for excellence, we care intensely about helping our customers.

SELFLESSNESS

We are ego-less when seeking the best solution for our customers. We make time to help our customers and share information openly and proactively.

Facility

Pharma Logistics receives and processes pharmaceutical returns in a DEA approved, 60,000 square foot facility near Chicago. Our systems and processes ensure accuracy and accountability.

In addition to maintaining our licenses and regulatory compliance, we self-impose stringent policies to eliminate errors and make the entire process as easy as possible for you. Special practices include:

Barcode scanning of NDCs, lot numbers and expiration dates
Automated pill counting of all partial bottles
Secure handling of your controlled substances, including 24/7 video surveillance
Streamlined workflow for prompt job completion
Careful sorting and processing of indated products, nonreturnables and hazardous waste
Random workstation audits to ensure accuracy